Supplier Claims Resource
Current as of June 30, 2026. The current Code framework became mandatory on April 1, 2025, and the transition period ended on April 1, 2026.
The current large grocery business list is ALDI, Coles Group, Metcash Food & Grocery, and Woolworths Group.
Costco needs a separate coverage check. The list above does not include Costco. Confirm the current position before treating a Costco deduction as Code-governed.
Use this page to see where the Code can make a deduction challengeable. Not legal advice.
The Code can matter if a retailer tries to push post-possession shrinkage back onto the supplier. The factual hinge is when possession passed and what loss event is actually being described.
What evidence shows when possession passed, and what exactly is the retailer saying caused the shrinkage?
A set-off question starts with the written basis the retailer says it has for netting one amount against another.
What written consent or agreement clause is the retailer relying on for this set-off, and how was the amount calculated?
Wastage analysis turns on the express agreement, the stated calculation method, whether the amount looks reasonable, and whether the retailer took steps to reduce the cost.
What clause, calculation method, actual cost basis, and mitigation steps sit behind this wastage amount?
For fresh produce supplied to a Code-covered retailer, shortfall and damage claims have a timing boundary tied to delivery date and claim date.
Is this fresh produce, when was delivery completed, when was the claim raised, and does the retailer evidence show the line was raised within 30 days?
Claims Desk reviews one redacted remittance and highlights which lines look supportable, missing proof, worth challenging, or Code risk. Evidence review only. Not legal advice.
Send one redacted remittanceBack to retailer deductions